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Search: Posts Made By: Huston
Forum: Technical Support 05-27-2015, 09:37 AM
Replies: 3
Views: 55
Posted By Huston
I'm also happy to fix a problem! :D

I'm also happy to fix a problem! :D
Forum: Technical Support 03-09-2015, 01:45 PM
Replies: 5
Views: 1,863
Posted By Huston
That is strange. It shouldn't fill up after 5...

That is strange. It shouldn't fill up after 5 photos. I increased your album size to see if it fixes the issue. Try again and let me know.
Forum: Technical Support 02-26-2015, 09:54 AM
Replies: 22
Views: 1,263
Posted By Huston
Nancy & Daria, I have removed the flash player...

Nancy & Daria, I have removed the flash player and changed the video player to a standard html5 video player for Personal Shopper. This should be 100% compatible with Android and should work fine on...
Forum: Technical Support 02-23-2015, 05:03 PM
Replies: 22
Views: 1,263
Posted By Huston
I wanted to let everyone know that I have...

I wanted to let everyone know that I have recently updated the video player on the Personal Shopper sections. If you were having issues watching the videos, please try again and let me know if you...
Forum: Technical Support 12-31-2014, 10:06 AM
Replies: 22
Views: 1,263
Posted By Huston
I will put this issue on my list for the New...

I will put this issue on my list for the New Year. We should be able to fix this for the mobile users.
Forum: Technical Support 12-19-2014, 09:43 AM
Replies: 5
Views: 9,216
Posted By Huston
I will pass this fun idea along.

I will pass this fun idea along.
Forum: World Card Making Day 2014 10-03-2014, 05:36 PM
Replies: 0
Views: 322
Posted By Huston
Coming Soon!

http://www.paperwishes.com/archive/img/cmday2014-comingsoon.jpg
Forum: Technical Support 07-29-2014, 09:35 AM
Replies: 6
Views: 1,388
Posted By Huston
I'm glad it is working well for everyone! We are...

I'm glad it is working well for everyone! We are still working on some of the pages to match the new layout, but it is almost there. If anyone is having any problems with the new site, let me know...
Forum: Technical Support 05-21-2014, 09:36 AM
Replies: 9
Views: 924
Posted By Huston
I will pass the suggestion along about the...

I will pass the suggestion along about the upcoming kits.
Forum: Technical Support 05-19-2014, 09:22 AM
Replies: 9
Views: 924
Posted By Huston
Hi everyone, Sorry for the delay in the Cutting...

Hi everyone, Sorry for the delay in the Cutting Die video.

Cutting Dies and Papier Tole will have their videos updated today.
Forum: Technical Support 03-20-2014, 10:14 AM
Replies: 84
Views: 67,165
Posted By Huston
The bi-monthly Personal Shopper members only...

The bi-monthly Personal Shopper members only video? March and January use the same settings. It is odd that one would work and the other would not. Is it loading slow or not loading at all? If you...
Forum: Technical Support 02-17-2014, 09:25 AM
Replies: 6
Views: 1,258
Posted By Huston
Penny beat me to it! Adobe Reader 9+ is required...

Penny beat me to it! Adobe Reader 9+ is required due to the embedded video. Sorry for the late reply and thanks Penny.
Forum: Technical Support 02-10-2014, 10:33 AM
Replies: 4
Views: 925
Posted By Huston
Hi everyone, Sorry for the confusion. The...

Hi everyone,

Sorry for the confusion. The spring catalog is an update to the catalog cover.

The products will remain the same.

We are in the process of updating the virtual catalog.
Forum: Cardmaking Chat 02-05-2014, 10:49 AM
Replies: 5
Views: 547
Posted By Huston
The error message appears after filling in and...

The error message appears after filling in and submitting your album?

I am not able to repeat the problem when I submit a new album on that page.
Forum: Cardmaking Chat 01-30-2014, 06:07 PM
Replies: 5
Views: 547
Posted By Huston
Hi Katie, I haven't been able to replicate...

Hi Katie,

I haven't been able to replicate this problem.

Do you see the security code when creating an album here?
http://www.paperwishes.com/forum/album.php?do=addalbum

Can you paste the...
Forum: Technical Support 01-27-2014, 09:35 AM
Replies: 6
Views: 1,304
Posted By Huston
Judy is absolutely right. PaperWishes stores your...

Judy is absolutely right. PaperWishes stores your cart locally, on your computer, and reloads the items through a cookie. To keep the same cart, you will need to be on the computer you created the...
Forum: Technical Support 12-09-2013, 01:30 PM
Replies: 5
Views: 1,308
Posted By Huston
Hi Jamobuck, I checked the records for your...

Hi Jamobuck,

I checked the records for your email address.

It looks like on 2013-09-03 we received a complaint from your email provider of spam to your email account. This can happen if an...
Forum: Technical Support 10-25-2013, 02:28 PM
Replies: 15
Views: 6,404
Posted By Huston
We checked the mobile and standard version of the...

We checked the mobile and standard version of the Webisodes today on the latest iOS 7.0.3. The video played normally.

You may want to make sure your iPad has been updated recently and install any...
Forum: Technical Support 10-25-2013, 09:37 AM
Replies: 15
Views: 6,404
Posted By Huston
Those are great questions Judy! I will try...

Those are great questions Judy!

I will try to find someone here in the office that has an iPad to bring one in and see if I can reproduce the problem. I believe both the iPhone and iPad are on iOS...
Forum: Technical Support 09-13-2013, 11:05 AM
Replies: 15
Views: 6,404
Posted By Huston
Hi Judi, All of the new Webisodes are hosted via...

Hi Judi, All of the new Webisodes are hosted via Youtube now. It is odd that it would stop working for you. It sounds like the Youtube video is taking a long time to load.

I would suggest these...
Forum: Technical Support 08-26-2013, 09:16 AM
Replies: 2
Views: 1,312
Posted By Huston
That is a fantastic suggestion. I will put it...

That is a fantastic suggestion. I will put it down on my list and let you know when it is completed.
Forum: Technical Support 08-02-2013, 09:15 AM
Replies: 84
Views: 67,165
Posted By Huston
As Sam says, be sure to check the volume slider...

As Sam says, be sure to check the volume slider within the Webisodes controls.

Also, if that doesn't work, try updating your flash player here:
http://get.adobe.com/flashplayer/
Forum: Technical Support 06-19-2013, 03:09 PM
Replies: 6
Views: 2,905
Posted By Huston
Mail should be working properly now. Let me know...

Mail should be working properly now. Let me know if you are still unable to get your password reset e-mail.
Forum: Technical Support 06-19-2013, 02:26 PM
Replies: 84
Views: 67,165
Posted By Huston
We have recently switched to Youtube as a video...

We have recently switched to Youtube as a video hosting option. The newest Webisodes should load similar to other Youtube videos now.

Both high bandwidth and low bandwidth options are higher...
Forum: Technical Support 06-19-2013, 02:18 PM
Replies: 2
Views: 1,251
Posted By Huston
This should be fixed now after today's update. ...

This should be fixed now after today's update.

Sorry about the delay.
Showing results 1 to 25 of 261

 
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