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  #11  
Old 10-24-2013, 03:03 PM
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JudyH JudyH is offline
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Hi Patti,

I'm also on an iPad but I'm not having any problems viewing the webisodes. A couple things that will probably help Huston with troubleshooting:

1. What operating system version are you running? You can find this by opening Settings (the icon is grey with a gear in the center) and then tap General and tap About. The version is about 1/2 way down the screen. (I'm running 7.0.3(11B511))

2. Have you applied all available Operating system updates? You can see if any updates are waiting to be installed by opening settings, tapping General then tapping Software Update. That will tell you if you're up to date or not.

3. Have you tried opening the YouTube app and viewing the webisode from the PaperWishes YouTube channel? If so, did you have the same problem there?

4. What exactly is it doing (or not doing)? Does the webisode start then stall or do you not get a picture at all?

5. Are you clicking the High or low bandwidth button?
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  #12  
Old 10-25-2013, 09:37 AM
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Those are great questions Judy!

I will try to find someone here in the office that has an iPad to bring one in and see if I can reproduce the problem. I believe both the iPhone and iPad are on iOS 7.0.3. I will see if anyone is having issue with their phones loading the Webisode later today.
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  #13  
Old 10-25-2013, 02:28 PM
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We checked the mobile and standard version of the Webisodes today on the latest iOS 7.0.3. The video played normally.

You may want to make sure your iPad has been updated recently and install any pending iOS updates.
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  #14  
Old 10-26-2013, 08:16 AM
live4paper live4paper is offline
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OK Huston, now I too have a problem. I'm trying to view the video for the new PW Paper Tole Personal Shopper. I get no sound or picture, just sound, or some blips of sound then nothing. All the other PS video's play fine. What should I do? I have an updated flashplayer. Thanks
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  #15  
Old 10-31-2013, 12:35 PM
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Same thing here, which is why I asked if they can be put up on YouTube or podcast.
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  #16  
Old 10-31-2013, 01:44 PM
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You can watch them directly on YouTube here: http://www.youtube.com/user/PaperWishesWebisodes
That should show you the most recent webisode. If you click the Videos link on that page, you will see a listing of all of the videos that PaperWishes has posted on YouTube.

Last edited by JudyH; 10-31-2013 at 01:49 PM.
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