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  #1  
Old 03-27-2009, 10:21 AM
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Huston Huston is offline
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Post Having Trouble Viewing the Webisodes?

"The Webisode video wont load!"
Make sure you have downloaded the latest Adobe Flash Player. Make sure that all security software or browser plugins are set to allow Flash videos to load on the Webisode page. They may need to be disabled temporarily.

Keep your internet browsers up to date.

Firefox: here
Internet Explorer: here
Safari: here
Google Chrome (Chrome will update automatically): here

If your video is loading slow or appears to not be loading, try the low bandwidth option instead of the high bandwidth option.

You may also want to try again later. Sometimes the video hosting site may be performing temporary maintenance or your local ISP (Internet Service Provider) is having problems connecting.

"Is there another option for watching the Weekly Webisodes?"
We offer a variety of our Weekly Webisodes on iTunes. Visit our podcast and remember to click subscribe. The Webisodes can be set to automatically download.

Get iTunes: here
Podcast homepage: here

I tried all of the above and it still wont load!
Please make a post with the following information:
  • Your operating system (ex: Windows Vista, 7, XP, Mac OS X)
  • Your internet browser (ex: Firefox, Internet Explorer)
  • Your connection speed and service provider (ex: Comcast Cable Internet)
  • What version of Flash Player are you running? Check here.
  • Do you have any security software installed? (ex: Norton, McAffe, AVG)
  • Are you able to watch videos on Youtube?

Last edited by Huston; 06-26-2013 at 09:32 AM.
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Old 04-28-2009, 07:35 PM
Melanie Melanie is offline
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The low bandwidth for this week's webisode (Dazzle transfer sheet) still plays last week's webisode (2 envelopes template). The high bandwidth plays the correct one, but since I have s-l-o-w dial-up it will take me forever to download it.
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  #3  
Old 04-28-2009, 08:05 PM
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Sorry about that, Melanie. It will now work as intended.
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Old 04-28-2009, 08:11 PM
Melanie Melanie is offline
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Thank you!!!
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Old 04-29-2009, 07:18 AM
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Just wanted to say thanks again! My sister and I combine our PW orders and I added the set of transfer sheets and greetings Dazzles to the order after watching the webisode. I think I'm going to be using a lot of transfer sheets!
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Old 06-02-2009, 07:16 PM
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Me again! Thanks for fixing the problem with the brads webisode. However, the birthday cards webisode (the one after the brads webisode) is now fixed to play the birthday pages webisode. Guess they got them mixed up! Thanks for your help!
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Old 06-03-2009, 09:09 AM
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Oh no! That dreaded problem again. This happened before and I had to go through all the old video files to find it. I guess I just repeated the previous problem. I will get to work on it and keep you updated.
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Old 06-05-2009, 04:38 PM
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Okay, it is fixed. Click here to watch the Birthday Cards Webisode.

I promise it works this time!
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Old 06-05-2009, 08:05 PM
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Thanks for fixing it Huston! I just watched it!
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Old 06-16-2009, 12:00 PM
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Oh no, not me again! It's the 16th and the monthly layout and/or card for Scrapbooking 101 and Stamping 101 have not been added yet for June.
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