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  #21  
Old 02-04-2010, 10:18 AM
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Oops! I guess it is called "Clear Recent History..." under Tools now. You will want to click the down arrow at the bottom of that window and make sure cache is the selected box. You may want to uncheck the other boxes if you do not want that data cleared. Make sure the drop down menu has Everything selected. Try that and see if it helps.

It sounds like the download for the high bandwidth clips is getting interrupted at some point before it finishes downloading since the low bandwidth seems to come through fine. Did Internet Explorer have the same issue before you switched to Firefox?
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  #22  
Old 02-07-2010, 10:56 PM
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I did have the same issue with Internet Explorer. It might be my connection because I noticed the same issue with viewing files on YouTube, but at this point I would much rather tolerate the picture issue than call my cable company about my connection. Their customer service is awful and I'm ashamed that they have my business, but the alternatives are just the same.

Well if you all could continue uploading the videos to Facebook, that you would be awesome. I don't have issues when viewing them there.

Thanks for your help Huston.
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  #23  
Old 02-08-2010, 05:31 PM
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Sorry to hear about the connection issues.

Another option is the podcast section. The youtube and facebook clips are limited to 10 minutes, whereas the podcast section on iTunes is unlimited.

Here is a link to iTunes:
http://www.apple.com/itunes/

Here is a link to the iTunes store page:
http://itunes.apple.com/WebObjects/M...t?id=295107682

You can also try downloading them directly from the RSS feed if you do not want to install iTunes, but they may not play in every media player:
http://www.paperwishes.com/podcast/podcast.xml
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Old 02-09-2010, 06:22 PM
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Huston:

I almost did cartwheels last night because I was actually able to view the webisodes perfectly through ITunes!! I was so happy last night. I actually watched one with no interruptions. Thank you so much for your continued help. Now I can enjoy the webisodes and be happy. Keep up the great work and support.

Sincerely,
Jennifer
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  #25  
Old 02-09-2010, 06:23 PM
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You are very welcome!

The Podcast will be posted a day after the Webisodes have aired. (Sometimes later if I get swamped with video work.) I am currently compressing the newest video for iTunes as we speak, so it should be up tomorrow afternoon.
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  #26  
Old 02-23-2010, 06:21 AM
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I love watching the webisode videos & they won't load anymore, any new suggestions for me to try? I tried the links, no luck with those either
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  #27  
Old 02-23-2010, 10:23 AM
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Hi Bootsie,

What operating system are you using?

What internet browser are you currently using?

What version of Flash Player are you running? You should be able to check that with this link.

Do you have any security software installed?

Are you able to watch videos on Youtube?

Once we have these questions answered we can start working on a solution for you.
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  #28  
Old 02-24-2010, 08:53 PM
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Hi Hutson, I watched a webisode this morning and now it's 11Pm and it won't load. The message..... Done but with errors on the page. I'm trying to view the high bandwidth. I've never had a problem viewing them before so I don't know whats wrong. It's nice to view them from the site instead of going to itunes.

I just checked all the videos. I can see any other the webisodes in high bandwidth. The low bandwidth plays but it's very hard to view.
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  #29  
Old 02-25-2010, 07:14 AM
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I wasn't able to watch yesterday either. Even with this antiquated system I can usually watch those.
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  #30  
Old 02-25-2010, 07:42 AM
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I think something is definately up! I can't seem to watch any of them on hig bandwidth, but can on the low. We have DSL, and I am using IE. I went back to some of the older ones I know I've watched, and nothing. Help Huston! We have a problem!
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